Help
Returns & Refunds
Cancelling an Order
You can cancel an order yourself as long as it's still marked "Awaiting Payment" or "Down Payment Paid" from the My Orders page. Once an order has been processed further, cancellation needs to go through Live Chat.
Defective or Incorrect Products
If the product you receive is defective, damaged in transit, or doesn't match your order, contact us via Live Chat within 48 hours of receiving the item and include photos of the product as evidence, so your claim can be processed right away without back-and-forth explanations.
Refund Process
Once your claim is approved, the funds are returned to your original payment method. You can monitor your order status, including whether it changes to refunded, directly from the order detail page.
Conditions Not Eligible for Return
- Products damaged due to misuse or improper storage after delivery.
- Claims submitted after the 48-hour deadline without a justifiable reason.
Have other questions about returns? Contact us via our Contact Us page.